Cancellation policy
beon. Health Purchase Options Cancellation Policy
Effective Date: April, 2026
1. Overview
This Purchase Options Cancellation Policy governs all transactions made through the beon. Health online store that utilize Shopify's Purchase Options features, including subscriptions and one-time purchases. By completing a purchase under any of these options, you acknowledge and agree to the terms stated below.
This policy should be read together with our Terms of Service and Shipping, Returns & Subscription Policy. In the event of any conflict, the Shipping, Returns & Subscription Policy controls for refund eligibility and amounts.
2. Subscription Purchases
Subscription purchases authorize recurring billing for each scheduled shipment of the selected product(s) at the price and frequency displayed at checkout, until the subscription ends or is canceled.
• Cancellation Deadline: You must cancel or pause at least 48 hours before your scheduled rebill date to prevent renewal charges, as set out in our Shipping, Returns & Subscription Policy.
• Renewal Reminders: We send a reminder email 3 days before your subscription renews.
• In-Process Orders: Once a renewal order has been processed and shipped, it is final sale and cannot be canceled or modified (except as set out in our Shipping, Returns & Subscription Policy for unopened items within 30 days of delivery).
• First Subscription Shipment: If you are a first-time beon. Health customer, your initial shipment is covered by our 30-Day Happiness Guarantee. Full terms are set out in our Shipping, Returns & Subscription Policy.
• Minimum Usage Requirement: To qualify for a refund under our Happiness Guarantee, we ask that you use the product consistently for at least 21 days. This gives the formula time to work. Refunds requested before the 21-day mark may not be approved, except in cases of sensitivity, allergic reaction, or product compatibility issues — in which case, please contact us right away and we'll review individually.
• Subsequent Shipments: All subscription renewals (second shipment and beyond) are final sale once shipped, except for unopened items returned under the Standard Returns terms in our Shipping, Returns & Subscription Policy.
• Cancellation Method: You may cancel, pause, or skip your subscription anytime through your customer account portal at account.beon.health, via the "Manage Subscription" link in any subscription email, or by contacting support@beon.health.
beon. Health reserves the right to suspend or terminate subscriptions in cases of payment failure, fraudulent activity, or policy non-compliance.
3. One-Time Purchases
Standard (non-recurring) purchases may be canceled only before the order has entered fulfillment. Once an order has been transferred to the carrier, it cannot be modified or canceled.
Address Changes: Must be submitted within 2 hours of order placement. Orders already transmitted to fulfillment cannot be modified.
Refund eligibility for one-time purchases is governed by our Shipping, Returns & Subscription Policy, including the 30-Day Happiness Guarantee for first-time orders, the 21-day minimum usage requirement, and Standard Returns for unopened items within 30 days of delivery.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, leaking, or incorrect, we'll replace it at no cost. Email a photo of the issue to support@beon.health within 48 hours of delivery, as set out in our Shipping, Returns & Subscription Policy.
5. Administrative Rights
beon. Health reserves the right to:
• Update or amend this policy at any time without prior notice.
• Deny or revoke cancellation requests that conflict with the terms stated herein.
• Deny refund requests arising from suspicious activity, potential fraud, or refund abuse.
6. Contact
For all cancellation or modification requests, please contact:
Email: support@beon.health
Include your full name, order number, and a brief summary of your request to ensure prompt processing.
beon. Health
1207 Delaware Avenue, #220
Wilmington, DE 19806
Tel: (888) 311 196
For complete return and refund terms, please visit beon.health/policies/refund-policy. beon. Health reserves the right to update this policy at any time.